By placing an order with Love Fair Trade you will be deemed to have read, understood and agreed to these terms and conditions and the policies set out on this website. If you are unhappy with any of these terms and conditions or policies, please contact us before placing an order with us.

This website, our terms and conditions and our policies have been designed for use within the UK mainland and to comply with UK law. If you are using this website from outside of the UK, we give no warranty, express or implied, that the use of this website will comply with applicable non-UK laws or regulations.

Prices and taxes

All prices quoted on our website are accurate at the time of publication, are in pounds sterling (£) and include VAT at the current rate. Prices are subject to change without notice.

Stock availability

We aim to hold stocks of all products for sale through our website. However, a product may occasionally be out of stock even though your order has been confirmed. In such circumstances we will contact you to inform you that the product is out of stock and to advise you of the estimated despatch date. We will despatch your order, excluding the product that is out of stock, in accordance with our normal delivery policy and we will despatch the out of stock product as soon as it arrives in stock. We will not charge you for the second delivery and we will not charge your debit or credit card for any item until it is being despatched. You have the right to cancel your order for any item that is out of stock (see below).

Your right to cancel

You may cancel your order for any reason up to the point of despatch. If you do cancel your order before despatch any payments made by you will be refunded to you within 30 days.

Returns policy

We want you to be absolutely delighted with your purchase. If for any reason you are not happy please return it to us, in the original packaging, within 30 days of receipt and we will give you a refund for that item or an exchange, provided the item is unused and in perfect condition.

If an item is faulty, or we have sent you the wrong item, please return it to us and we will give you a refund for the return postage and the related delivery charges as well as the item itself.

To return an item simply complete the returns note that accompanies your delivery note and send it back with the item to the address on the returns note. We strongly advise you obtain proof of posting.

We will process all refunds within 7 working days of receiving the returned item.

Delivery

We aim to despatch all orders within 3 working days of receiving your order and you should receive it within 7 working days of placing your order. But please allow 10 working days for standard UK delivery. If, for any reason, we are unable to despatch within 3 working days we will notify you and give you an estimated despatch date. You may cancel your order for any reason up to the point of despatch (see above).

Our delivery charges are:
Standard UK delivery (Monday to Friday) – £4.95 for orders under £25  
We only deliver to UK addresses. – Free for orders over £25

Conformity of goods

We take every care to ensure that the descriptions and specifications of our products are correct. However while the colours and patterns of the products are a close representation, we cannot accept any responsibility for any variation in colour caused by your browser software or computer system.

All of our products are handmade by crafts people and so each piece is unique. As a result there may be slight variations in colour, size and patterns.

Copyright and trademark

The contents on this website are the property of Love Fair Trade or its content and technology suppliers. All rights are reserved. You may not copy, modify, distribute, reproduce or incorporate into any other work, all or any part of the material available on this website in any form, except you may:

Copy, print or download extracts of the material on this website for the sole purpose of using this website or for placing an order with Love Fair Trade.

Copy, print or download extracts of the material on this website for the sole purpose of sending to individual third parties for their personal information provided that you acknowledge Love Fair Trade as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Members of press and media organisations may download the images from the press centre for use in their publications or transmissions provided they credit the image to Love Fair Trade and display our website address.

Links

We will not be responsible for, nor liable for your use of, any other websites which you may access via links within this website. We do not control these websites and are not responsible for their content. We provide these links as a service to users of this website and their inclusion on our website does not constitute an endorsement by or an affiliation with, Love Fair Trade.